SHIPPING & RETURNES
WHAT IS YOUR SHIPPING POLICY?
I aim to process all orders within 1-3 business days from the date the order is placed. However, if high order volume occurs, processing time can take up to 3-5 business days. Thank you for being patient! I process all orders on my own and can only work as fast as my little hands can go!
Domestic Shipping costs are a flat rate: $5.00
All Domestic orders are shipped via USPS First Class Mail and should arrive within 3-5 business days after leaving my studio.
I offer free domestic shipping on orders over $100 or more!
All orders include a tracking number.
WHAT IS YOUR RETURN POLICY?
If you have any problems with your order, please email me at shopstitchandstone@yahoo.com within 14 days from the time you received your order. Please include your order number in the email. I will be in contact with you within 1 business day.
**Any shipping costs associated with your possible returns (meaning if your return is approved) are the sole responsibility of the customer. Please note that any returns lost or damaged in transit are not covered by Stitch and Stone.
NON-RETURNABLE ITEMS:
**There are no returns or refunds on patterns.
**I do not accept Custom Order returns.
**I do not accept returns on sale items.
Feel free to contact me with any questions at shopstitchandstone@yahoo.com
WHAT IF MY PACKAGE IS LOST?
If your package is considered lost, I will fully refund or replace it. Timeline for fulfillment will vary.
Please contact me with your order number at shopstitchandstone@yahoo.com